Outsourcing Summit Agenda
September 30-October 3, 2012

Networking Opportunities & Session Breaks

Executive Exchange

Keynote Presentation

Focus Group

A visionary speaker addresses the entire summit audience on a topic determined by the CIO Content Committee.

Led by a vendor, these sessions allow executives to discuss business drivers within a particular area of technology. Presentations are 15-20 minutes followed by 10-15 minutes of Q&A.

Executive Visions

Analyst Q&A Session

A panel of IT executives has an in-depth discussion on a critical IT business topic. Audience members have an opportunity to pose questions to the panelists and moderator.

A high-impact, open-forum session covering the latest technology research and led by a member of our analyst partner community.

Thought Leadership

Vendor Showcase

Led by a member of the vendor community, these sessions will provide an overview of cutting edge technology topics and pressing business concerns.

Presented by a member of the vendor community, these sessions are divided into three 10-minute long elevator pitches on the newest technology solutions and services.

Think Tank

Case Study

Focusing on a specific topic or initiative, these interactive, open-forum style sessions allow the attending 15-20 executives to discuss best practices and have lively debates.

Learn about recent technology implementations from the IT executives who drove the projects at their organizations. Presentations are followed by Q&A sessions.

Roundtable

Open Forum Luncheon

An interactive, focused session led by either an analyst, industry expert or member of the vendor community.

Led by a moderator, these sessions allow attendees to have informal discussions on pre-determined technology topics.

Day 1: Sunday, September 30th, 2012 - Outsourcing Summit

Registration & Greeting to the Outsourcing Summit

Executive Think Tank
*An exclusive invitation only, pre-summit think-tank for our attendees

6:00pm - 7:00pm

Welcome Reception

7:00pm - 10.00pm

Welcome Address Presented by Master of Ceremonies

Welcome Gala Dinner

Day 2: Monday, October 1st, 2012 - Outsourcing Summit

7:00am - 8:00am

Networking Breakfast

8:10am - 8:50am

Opening Keynote Presentation

Managed Services and Outsourcing in a Challenging Climate

Middle and front office operations are still facing multiple challenges in the current financial climate. Existing and prospective clients are demanding greater transparency and more detailed reporting. Regulators and institutional investors are demanding comprehensive risk management reports. Performance metrics are under greater scrutiny than ever before. IT and operations executives are therefore facing demands for more comprehensive reporting, but are also under pressure to contain costs.

In this opening keynote session we will discuss how outsourcing can provide an opportunity to tap into superior technology platforms supplied by third parties, as well as provide access to cost competitive skill sets needed to execute those tasks that cannot be readily automated.

9:00am - 9:30am

Executive Exchange

Thought Leadership

Best Practices - Prepare for IT Outsourcing

In today’s world, many IT organizations have or are considering outsourcing some of their application development and infrastructure functions. Work streams and project plans are developed to ensure the IT organization is ready for this change. Another question to be answered is "How does the outsourcing of IT functions impact the Business Units?". In this session we will discuss the impact that IT outsourcing can have on the Business Units, and the change management that is required for the Business Units to embrace the new IT delivery model.

9:35am - 10:05am

Executive Exchange

Think Tank

The Risk-Aware American Business Model

Despite the recent economic downturn, American businesses express a usual willingness to take risks. This willingness means that new technologies and products often are taken up fast and creates ROI within a relatively short timeframe.

This session will discuss how U.S. businesses for the past two years have been investing heavily in IT and new technology services such as outsourcing using cloud computing. What are the winning strategies, opportunities and risks with cloud based services and in creating new cloud business models? What is an effective and productive balance between "cloud opportunity" and "cloud business risk"?

Think Tank

Avoiding Supply Disruptions when Outsourcing

This session will be an open forum discussion around the topic of outsourcing and spinning production operations into a separate company. Should manufacturers with very short product lifecycles and complex production processes avoid spinning out or outsourcing production? What happened when the outsourced production run into manufacturing problems? How can manufacturers protect themselves from disruptions when working with contract manufacturers?

Thought Leadership

Traceability and Authentication - New Challenges for your Outsourcing Partner

WHO recently estimated that up to 25% of the medicines now being consumed in the underdeveloped countries are fake - i.e. "deliberately and fraudulently mislabeled with respect to identity and/or source." But not even in the western world are we safe from what is rapidly turning into big business. Worldwide, counterfeit pharma is projected to be worth around $200 billion, and the profit margins are high.

India's $12 billion pharma industry is expected to grow four-fold in the next decade, with thousands of drug-making plants, including 125 FDA-approved facilities. To deal with the fake pharma, the Indian government is planning to introduce various forms of 2D barcode labeling, supported by cloud and mobile computing networks, to help ensure authenticity. This session will discuss traceability, not just in terms of medicinal content, but also across global supply chains. What is your company doing to meet the fake pharma challenge? What supply chain technologies and techniques are you using to ensure the pills people take around the world are your genuine products?

10:40am - 11:10am

Networking Break

11:15am - 11:45am

Executive Exchange

Thought Leadership

Navigating a Sustainable Supply Chain Management

Manufacturers and outsourcing providers are setting the bar for a new and greener supply chain management. With the focus on monitoring, measurement and verification, U.S. manufacturers has made major efforts to engage, collaborate and track supplier/vendor sustainability efforts, especially those involving overseas operations. Central to each of these efforts is the impact of the large companies' carbon footprint, in addition to other major value chain concerns such as material and water resource use, waste management and labor/human rights issues.

Manufacturers and outsourcers stand so much to gain from collaboratively strengthening each other's performance and sharing cost of ownership and social license to operate. Supply chain sustainability and corporate governance must first be driven by the originating product designers and manufacturers that rely on deep tiers of suppliers and vendors in far-away places for their products.

Topics discussed in this session will include:

11:50am - 12:20pm

Executive Exchange

Thought Leadership

Outsourced Security with Managed Security Services

Would your organization be able to survive the theft or destruction of your key data? The introduction of new legislations creates a whole new dimension to corporate liability for information security. It is becoming increasingly difficult to maintain the level of technology and expertise that is necessary to keep up with and counteract the escalating cybercrimes.

This session will discuss how CIOs, by outsourcing security to a Managed Security Service Providers (MSSP), can free up time to focus on core business processes, increase business efficiency and resolve their security-related issues, all at the same time.

Think Tank

The Flexible Organizational Structure

The significance and the influence of the market, clients and competitors are crucially important for outsourcing providers. If an organization aims to be successful in the future, it has to react quickly. The faster you can adapt your organizational structure to the new demands, the higher your capacity to survive is. Consequently, the flexibility of the organizational structure becomes an essential condition.

Think Tank

Benefits and Dynamics of Retail IT Outsourcing

With the retail industry's dynamic economies of scale, IT outsourcing is an option that can deliver operational efficiencies with the ability to detect and quickly respond to customer needs and combat low margins and commoditization simultaneously. Many high-performance retailers leverage IT outsourcing to increase operational effectiveness, enhance productivity and lower costs inclusively.

This session will discuss:

1:00pm - 2:00pm

Networking Luncheon

2:05pm - 2:35pm

Executive Exchange

Thought Leadership

An Open Discussion about Outsourcing your IT Services

Cloud computing have many predecessors and builds on many existing technologies and approaches. For example, SaaS brings to mind application service providers (ASP) and other forms of outsourced applications that go back to third-party payroll providers. Public cloud storage likewise has an analog in the storage service providers. What is IT outsourcing but paying someone else to operate your computing resources? That said, the sheer scale of today’s computing infrastructures demands something new and cloud computing represents an important step forward in the way that computers are operated and how IT services are provided.

2:40pm - 3:10pm

Executive Exchange

Thought Leadership

Enterprise-Focused Security

Security is a fundamental issue for all successful businesses. Not only is it important for the enterprise itself, but ensuring that client information and transactions are secure from both inside and outside threats is crucial to building a loyal client base. The list of security threats includes both direct (physical) and indirect (digital) theft, as well as accidental loss and product diversion. This session will discuss a number of crucial security solutions focused on manufacturing, including:

3:15pm - 3:45pm

Executive Exchange

Executive Visions

The Real Costs of Outsourcing

The hidden costs of outsourcing are often underestimated and/or dismissed. Many manufacturers could realize the cost savings they expect from outsourcing, by applying Design for Manufacture (DFM) and related principles to design their own products, and produce them domestically. Not only do many manufacturers tend to underestimate such outsourcing costs, which may lead to an increased overall cost with 20-25% - they also tend to overestimate the potential value of outsourcing by overestimating the labor component of their cost structures.

Topics and underestimated outsourcing costs to be discussed by this executive panel include:

4:55pm - 7:00pm

Reception

7:00pm - 9:30pm

Gala Dinner

9:30pm - 10:30pm

After Dinner Networking

Day 3: Tuesday, October 2nd, 2012 - Outsourcing Summit

7:30am - 8:30am

Networking Breakfast

8:40am - 9:20am

Keynote Presentation

Outsourcing IT Risk Management and Cost Optimization

Beyond just reacting to the latest security threats, executives need to approach security from the standpoint of risk management, at the same time as growth remains a top priority for most outsourcing and manufacturing industries. IT executives are challenged to provide sustainable management support to increasingly complex business models.  When addressing the challenges becomes a survivor factor, it is crucial for IT leaders to be more effective. One key success factor is to develop an IT organization that successful can deliver innovative solutions, efficient risk management and pervasive cost optimization. In this keynote presentation, we will address some of the concerns and explore some of the alternatives.

9:30am - 10:00am

Executive Exchange

Think Tank

Securing the Smart Device -
Do you have a BYOC (Bring Your Own Computer) Strategy?

The convergence between information technology and mobile technology provides opportunities for more effective communication and more efficient management, but it also presents a range of new communications and security challenges. Understanding the advantages and challenges of mobile technology and personal smart devices is crucial. Used wisely, enterprise mobility can improve the services offered, and more powerful solutions can link you directly into the office network while working remotely, for instance to access your business/mission critical data.

This session will discuss how these new device platforms create opportunities to embrace the enterprise mobility in a controlled way, increase productivity, improve collaboration and reduce the overall mobility spending. The key to taking advantage of these opportunities is bridging the gap between the personal and protected, and securing the smart device.

Think Tank

Talent Retention and Development - The Growing Skills Gap

Encouraging and developing new talent is a vital issue for manufacturers and outsourcing companies around the world. In times of demographic change, retiring baby boomers, scarcity of the right skills, a shortage of new graduates with practical knowledge, and a lingering impression that manufacturing is an "old-world" industry, recruiting competent staff and retaining them in the company for the long term is a challenging task.

This session will discuss how companies' best might deal with the growing skills gap and how to best attract and retain top talent in company in the long term.

10:05am - 10:35am

Executive Exchange

Thought Leadership

Adapting to the New Economy

The development of the global information society is characterized by evolving policy and regulation, ever-changing technologies, unpredictable market dynamics and a slow economy. These conditions call for companies and those who define the rules of the game, policy makers and regulators to constantly adapt in order to ensure they can meet whatever challenges the IT revolution throws at them.

There is no doubt that the hardest part of any revolution is adapting to and living with the changes, but it is the success of this adaptation that ultimately will decide whether an organization is competitive - or not.

10:35am - 10:55am

Networking Break

11:00am - 11:30am

Executive Exchange

Thought Leadership

Do More with Less: The New Outsourcing Strategy

A common issue for many organizations is how to increase revenue and grow their business without significantly rebuilding their internal processes or hire new staff. This session will discuss how North American businesses can take a proactive approach to outsourcing, and how it not only helps you to improve your ability to grow as an organization, but also can help you to maintain the current level of business as well. Learn how you can do more with less!

11:35am - 12:05pm

Executive Exchange

Think Tank

Outsourcing for Mid-market Organizations: How to Deal With the Unique Challenges

While most organization see the benefit in outsourcing, the Mid-market business faces a different set of challenges. We will look to discuss the issues of standardization and customization, the potential lack of resources or experience, cloud/SaaS solutions and how outsourcing projects can be successful in the Mid-market segment.

Think Tank

Outsourcing from Business POV

Sourcing Strategy, what does it mean to you? What should you source? What decision making process does the business follow in deciding what to outsource, and how to outsource? In this session we will discuss why it is essential to drive this from formal connections between the business strategy, which recognizes its competitive differentiation, a clear operating model, and enterprise architecture. We will cover the business decisions that result in successful outsourcing relationships regardless of the form of service i.e. BPO, ITO, Cloud etc.

12:10pm - 12:40pm

Executive Exchange

Thought Leadership

Capitalizing on Complexity

Avoiding complexity is not an option - the choice comes in how we respond to it. Will we allow the complexity to become a stifling force that slows responsiveness, overwhelms workers and customers, or threatens profits - or do we have the creative leadership, customer relationships and operating dexterity to turn complexity into a true advantage? CIOs are learning to master complexity in countless ways. They are redesigning operating strategies for ultimate speed and flexibility. They are embedding valued complexity in elegantly simple solutions, services and customer interactions - and they are carefully considering how best to take advantage of global efficiencies while addressing local needs. In this session, we will learn how organizations can use outsourcing solutions to simplify their IT operations and better manage complexity.

Networking Luncheon

1:50pm - 2:20pm

Executive Exchange

2:25pm - 2:55pm

Executive Exchange

Thought Leadership

Business Process Outsourcing in the Cloud

Cloud sourcing refers to sourcing complete solutions to run your business from the public cloud. The solution provider that offers Cloud sourcing products or services typically provides a solution that knits together cloud applications, cloud platforms and cloud infrastructure. In reality, it is an extension of the Business Process Outsourcing (BPO) business that exists today. This session will discuss how the combination of cloud computing with outsourcing a business process to a third party vendor, not only could generate significant value for the business, but also increase business agility and decrease cost.

3:00pm - 4:00pm

Executive Visions

IT Outsourcing: Trends and Challenges

The next trend in globalization is focused on the transformation of entire IT departments. Recent research suggests that the outsourcing market will continue to grow when companies expands their range of outsourced IT services. Before initiating a transformation of their organization IT structure, we need to consider a number of critical issues.

Topics to be covered by this executive panel discussion:

Concluding Remarks & Takeaways

4:10pm - 6:00pm

Recreation & Relaxation Time

6:00pm - 9:30pm

Farewell Dinner & Networking